Refund Policy

    General policy:

    Once a participant has registered, class registration is non-refundable.

    Cancellation with 72 hours notice:

    For cancellations with 48 hours or more advanced notice, you can transfer your registration to:

    1. a future class of the same topic, subject to availability.
    2. another person contacting us with the name and email of that person.

    Cancellation with less than 72 hours notice:

    For cancellations with less than 48 hours notice, you can transfer your registration to:

    1. another person contacting us with the name and email of that person.
    2. a future class of the same topic, subject to availability and a $75 transfer fee.

    Cancellation once a class has commenced:

    For cancellations the day of a class, or once a class has commenced, the class registration is non-refundable and cannot be transferred.

    Class cancellation by LumosTech:

    • If a class is cancelled by LumosTech, you will receive a full refund.
    • If a class is rescheduled by LumosTech, you may attend on the new date, transfer to a future class of the same topic, or request a full refund within 48 hours of the rescheduling notice.
    • We reserve the right to cancel, or reschedule, a class at any time.  We will not be held liable for any other related expenses/costs including, but not limited to, accommodation, travel or lost earnings.